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CamperPlus – Returns and Change of mind Policy

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure

You must provide us with your proof of purchase. Any refund will be provided via the same method of payment as the original purchase

Online purchasers should contact us via to organise assessment and return, postage fees may apply

Change of mind policy

If you wish to return a product because you have changed your mind about the purchase, we will offer you an exchange, voucher or provide a refund provided that:

  1. You return the item within 30 days of purchase date
  2. You produce your original receipt, online Tax Invoice or other adequate proof of purchase
  3. The item is in a re-saleable condition, meaning:
    • It is in its original undamaged packaging; and
    • It includes any instructions and all accessories; and
    • It is unused, unassembled and in original condition

Goods on which a change of mind return is NOT available

The following goods require assessment before we can offer a change of mind return

On-line purchases can be returned to our physical stores, we do not refund the postage costs for change of mind returns

If you do not have proof of payment change of mind returns are at our discretion, if we agree we will only offer replacement for like goods or a refund voucher